Shipping & Delivery

The safe delivery of your order is our priority. For every client, we have a dedicated customer care team who can be contacted to help with the shipping and delivery process.

We use professional third-party logistic providers (3PLP) to bring your items to you as safely as possible.

Where does YOUR ART MALL deliver?

As an international company, we are proud to deliver worldwide.

How long does it take to YOUR ART MALL to deliver my order?

• We typically deliver orders within 7 to 10 days of purchase.
• For made-to-order pieces, production time must be added to regular delivery time.
• Delivery time may vary depending on the country of departure and the country of destination of the products bought and whether a framing or stretching option has been added to your order.

How can I track my order?

• You can track your order with a tracking link you will receive by email 2 to 3 days (on average) after your purchase.
• As soon as it is available, you will also be able to find your tracking link on your My Orders page.
• As we use third-party providers, this service might slightly differ from one order to another. Some shipping companies may provide a possibility to schedule at your convenience, though it can’t be guaranteed by YOUR ART MALL.
• Please note that the tracking information is sent to you by our third-party delivery services.

How much does my delivery cost?

• The price of your delivery is included in an artwork price.
• Please note that our prices include:
  • Insurance. Your order is 100% protected in case of any damage or loss.
  • All customs fees, taxes, and document preparation.
  • Third-party logistic provider shipping costs.
  • A dedicated YOUR ART MALL customer care specialist that will assist you with any questions or problems during shipment
• You might choose a White-Glove delivery option that is realized by art professionals. In this case additional costs would apply.

Taxes & Customs:

You can choose between 3 delivery options:

• Professional Front-Door Delivery

Your order will be delivered in person to your building or your house doorstep by a trusted shipping company (DHL, FedEx, UPS). All products are carefully packaged by the artists following YOUR ART MALL guidelines.

• White-Glove delivery

An art professional will handle your delivery. You can choose the day and time for your delivery and your item will be delivered to the room of your choice. The item will be unpacked and all packaging will be removed from your home.

• White-Glove delivery & Installation

This option is the same as Premium Delivery, plus your item will be installed (hung if a painting) by your art handler.

Where is my order?

• As we use third-party delivery services, we recommend you use the tracking link you should receive by email within 2-3 days (on average) of your purchase.
• You can also see the status of your order by clicking on the tracking link on your My Orders page.